Last updated: 5 September 2026
The information provided on mydrycleaners.co.uk is intended to help customers understand the services offered by My Dry Cleaners.
We make reasonable efforts to keep our website information accurate and up to date. However, service availability, prices, turnaround times, promotional offers and collection areas may change from time to time.
1. Cleaning Results
We provide professional laundry, dry-cleaning and garment-care services with reasonable care and skill.
However, some stains, marks or damage may not be fully removable without creating a risk of further damage to the garment.
Results can depend on factors including:
- fabric type;
- garment age;
- stain type;
- previous cleaning attempts;
- colour fastness;
- existing wear or damage.
For this reason, complete stain removal cannot always be guaranteed.
2. Garment Condition
Customers should inform us about any known:
- damage;
- weak stitching;
- broken zips;
- loose buttons;
- colour problems;
- previous repairs;
- delicate or specialist materials.
Some hidden defects or weaknesses may only become visible during professional cleaning or handling.
3. Designer, Vintage and Valuable Items
Customers should notify us before service if an item is:
- designer;
- vintage;
- handmade;
- unusually valuable;
- sentimental;
- made from specialist materials.
Some items may require additional inspection or specialist treatment before we can accept them.
4. Alterations
Alteration results depend on the garment, measurements and work requested.
Where measurements or fittings are required, customers should provide accurate information and clearly explain the requested alteration.
Major changes requested after work has started may require additional time or cost.
5. Turnaround Times
Standard eligible services are generally targeted for a 24-hour turnaround, while duvets and bulky items generally require approximately 72 hours.
These times may vary where additional treatment, specialist care, alterations, operational disruption or other circumstances affect completion.
Any applicable service terms are explained in our Terms of Service.
6. Prices and Promotions
We aim to keep all prices and promotional information accurate.
However, obvious website errors may occasionally occur.
The applicable price will normally be confirmed through our website, booking system or directly with the customer before additional chargeable work is carried out.
The current first-order promotion and minimum-order requirements are subject to the terms shown with the offer.
7. Collection and Delivery
Free collection and delivery is available within our approved service areas for qualifying orders, subject to the applicable minimum order.
Availability may depend on postcode, collection schedule and operational capacity.
Customers should confirm service availability before placing an order.
8. Website Information
Information on this website is provided for general customer guidance.
Nothing on this website is intended to replace the specific terms agreed for an individual order.
If information on another page conflicts with a confirmed order or written agreement, please contact us for clarification.
9. External Links
Our website may contain links to third-party services, including booking, payment, communication or review platforms.
We are not responsible for the content, availability or privacy practices of third-party websites.
10. No Exclusion of Consumer Rights
Nothing in this Disclaimer is intended to exclude or restrict any rights customers may have under applicable UK consumer law.
11. Contact Us
If you have questions about any information on this website, please contact:
My Dry Cleaners
18 Tooting Bec Rd
London SW17 8BD
United Kingdom
Phone: 07702 024660
Email: Info@mydrycleaners.co.uk
